Why did TIAA acquire EverBank?
We believe TIAA's acquisition of EverBank marks the start of a very promising new chapter in EverBank's history and will enable us to grow, with different ownership but with the same commitment to clients, communities and employees, and continue the journey we began more than two decades ago. Our new combined bank is an integral part of TIAA’s Retail Financial Services business and significantly enhances TIAA’s ability to serve clients by providing high-value lending, savings, cash-management and investment solutions throughout the customer’s financial life cycle. The completion of this transaction enables TIAA to accelerate its long-term strategy for banking, bringing into the company EverBank’s 3,000 associates, its robust banking platforms and consumer and commercial clients in every state.
By creating a company that offers a full suite of banking, lending and investing services for consumer, commercial and institutional clients, this combination expands the ways that we can help clients meet their financial needs at all life stages. EverBank’s customer-service capabilities will also enable greater service and convenience to all of our clients, through channels such as digital and mobile. At the same time, we will be able to offer TIAA’s world-class retirement and investment management products and services to EverBank’s clients.
TIAA's website provides a thorough overview of the company, its long history and mission and its lines of business.
What will the company’s name be going forward?
Our bank’s legal name is now TIAA, FSB. FSB is an acronym for Federal Savings Bank. For the foreseeable future, we will continue using the EverBank and TIAA Direct names in communications and marketing materials.
Over the next several months we’ll be working to determine specific details regarding branding and will share information as it becomes available.
What changes, if any, should I expect to my account?
For clients, our message is clear: essentially nothing about your accounts or the way you do business with us is changing, and you’ll continue to receive the same great service you’ve come to expect from us. Over time, there will be changes and enhancements to the way we interact with our clients and to our suite of consumer and commercial products and services as we continue to fully integrate.
How will our clients be impacted?
TIAA Direct and EverBank’s banking, lending and World Markets clients
It will be business as usual for our clients. Over time, clients will be notified well ahead of time of any changes related to the integration. We are also excited about the future opportunities our combined product offerings and investment management capabilities will provide to our existing clients.
EverBank business/commercial clients
As one united company, we can provide a more comprehensive range of banking, lending and investing solutions to help individuals, businesses and institutions meet their financial goals. Very little will change for clients as the transition unfolds. Borrowers will continue to receive statements and make payments as they always have. Clients and borrowers can continue to contact us in exactly the same ways as they did before the acquisition.
EverTrade customer's accounts will not be immediately affected, but we are looking for ways to better serve them. Over time, clients will be notified well ahead of time of any changes related to the integration.
Do TIAA and EverBank offer the same products? What are the differences?
TIAA, FSB, through its TIAA Direct and EverBank divisions, offers a variety of personal and business banking and lending solutions. EverBank also offers an extensive line of World Markets products (currencies and precious metals) and equipment leasing products, while affiliated TIAA companies provide an extensive array of retirement, insurance, brokerage and investment management offerings.
To learn more about TIAA’s full range of products, go to:
To learn more about EverBank’s full range of products, go to: https://www.everbank.com
Will my EverBank Financial Center or Home Lending branch remain open?
Financial Centers and Home Lending offices will remain open during regular business hours.
Will I still be able to use EverBank’s and/or TIAA’s online banking service?
Yes, online banking services will continue to be available by logging on to https://www.everbank.com/or https://www.tiaadirect.com/. Clients of EverBank will not have automatic access to TIAA Direct, and vice versa.
I’m a banking customer. What customer service number should I use?
For EverBank Clients:
Personal Banking - 1.888.882.3837 24/7
Business Banking - 1.866.371.3831, option 3 (8:00am – 5:00pm ET, Mon - Fri)
For TIAA Clients:
855.842.2372 (8:00am – 8:00pm ET, Mon-Fri; 9:00am – 6:00pm Sat-Sun)
I'm a mortgage client. What client service number should I use?
For existing EverBank loans, call 1.888.882.3837 option 7 (8:00am – 9:00pm ET, Mon - Fri) to speak with a mortgage expert.
For existing TIAA Direct loans, call 844.567.8920 (8:00am – 8:00pm ET, Mon-Th; 9:00am – 6:00pm Fri)
Option 1: Loan # prefix = 71 or for all HELOCs
Option 2: Loan # prefix = 00.
Option 3: Loan # is unknown.
To inquire about a new loan:
- Call 1.877.436.4381 during the following hours: 8:30am – 8:00pm ET, Mon - Thur; 8:30am – 7:00pm ET, Fri; 9:00am – 5:00pm ET, Sat
- Or contact a local mortgage expert near you. To search for the professionals in your area, use our online locator tool at everbank.com/locations.
Can I purchase EverBank and TIAA products through one sales or service representative?
Not at this time. EverBank and TIAA products and rates will operate independently until a later defined conversion date.
Are there any changes to my rates or fees as a result of the acquisition?
No, there have been no changes to rates or fees as a result of the acquisition.
Will my EverBank account/loan number stay the same?
Yes, your account/loan number will stay the same in the immediate term. There may be changes to your account/loan number down the road, but you will be notified well in advance of any changes to your account/loan before they are made.
My EverBank CD is maturing in a few days/weeks. How will the acquisition impact my options?
The acquisition will have no impact on your CD maturity options. You should continue to follow the instructions provided in your CD maturity letter to renew, change or withdraw your CD funds.
What will happen to the naming rights/sponsorship of EverBank Field in Jacksonville?
The agreement we have with the Jaguars and the city of Jacksonville, like many of our agreements, has provisions that will allow the combined company to continue the relationship. At this early stage, no decisions have been made.
My nonprofit organization received a commitment letter from EverBank and/or TIAA earlier this year. Is that commitment now at risk? What changes should we expect regarding future potential charitable contributions?
All 2017 EverBank and TIAA charitable contribution commitments will be honored. At this early stage, no decisions have been made on specific refinements to EverBank’s or TIAA’s charitable contribution policy or its charitable request and award processes. Please direct any questions specific to Community Reinvestment Act (CRA) charitable contributions to our CRA Officers.
Is my contract/Advertising Services Agreement with EverBank and/or TIAA still valid?
For now, we will continue to operate on a business as usual basis and there are no changes in your relationship with EverBank and/or TIAA.
Do you anticipate any disruption to my billing cycle as a result of the acquisition?
No, for now, we will continue to operate on a business as usual basis and there are no changes to your billing.
My company is in the middle of responding to a EverBank and/or TIAA Request for Pricing (RFP) proposal. Do you anticipate any changes to scope or timing as a result of the acquisition?
You should continue to move forward with submitting your response according to the specs currently defined unless told otherwise by your vendor manager or strategic sourcing partner.